What was really weird is that if she clicked on the red X button, the document would open just fine! Strange!The user was running Office 2013 and getting this error.. If you have a Word 97 document, you should still be able to open it in Word 2003 or 2007.. Then navigate to the following key:Right-click on the MSWord6 wpc key in the left hand pane and choose Delete. word cannot start converter m..